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Terms & Conditions

Nooovi UK

Last updated: February 2026

1. Introduction

Welcome to Nooovi UK. By placing an order or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please do not use our website.

Noovi UK is a UK-based online retailer selling smart home, kitchen, and everyday lifestyle products. We source products responsibly and stock them within the UK for fast dispatch.

2. Our Products

All products sold on noovi.co.uk are:

  • Stocked in the United Kingdom and dispatched from a UK location
  • Checked for quality before being dispatched
  • Described as accurately as possible — images and descriptions are for illustrative purposes; minor variations may occur

3. Pricing & Payment

All prices on our website are displayed in British Pounds (GBP £) and include VAT where applicable. We reserve the right to change prices at any time without prior notice, but any changes will not affect orders that have already been confirmed.

We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and more. All transactions are processed securely. We do not store your full card details.

4. Orders & Order Confirmation

When you place an order, you will receive an email confirmation. This confirmation is an acknowledgement that we have received your order and does not constitute acceptance of it. We reserve the right to cancel or refuse any order, for example if a product is out of stock or if there is an error in the price or description.

Once your order has been dispatched, you will receive a further notification with tracking information where available.

5. Delivery

We deliver exclusively within the United Kingdom. Orders are dispatched from our UK stock and delivered via Royal Mail and/or DPD / Evri.

  • Standard delivery: 3–5 working days
  • Express delivery (where available): 1–2 working days
  • Tracked shipping is provided on all orders where possible

Delivery timeframes are estimates and not guaranteed. Noovi UK is not responsible for delays caused by couriers or circumstances beyond our control.

6. Returns & Refunds

We want you to be completely satisfied with your purchase. You have the right to return any item within 21 days of receiving your order, in accordance with your statutory rights under the Consumer Contracts Regulations 2013.

Conditions for returns:

  • Items must be unused, in their original condition and packaging
  • Proof of purchase is required
  • Items that are damaged due to misuse are not eligible for return

Refund process:

Once we receive and inspect the returned item, we will process your refund within 5–10 working days to your original payment method. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

7. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order. We will arrange a replacement or full refund at no additional cost to you, including return postage.

8. Privacy & Data

Your personal data is collected solely for the purpose of processing your order and providing customer support. We do not sell or share your data with third parties for marketing purposes. For full details, please refer to our Privacy Policy available on our website.

9. Limitation of Liability

To the maximum extent permitted by law, Noovi UK shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you shall not exceed the amount paid for the product in question.

10. Intellectual Property

All content on this website, including but not limited to text, images, logos, and design, is the property of Noovi UK and may not be reproduced without our express written permission.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

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